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Communicating in a Crisis
I admit it: patience is not my strong suit. As an inherent “fixer,” my automatic response to problems is to immediately go about the business of fixing them. I probably suffer from an over-blown sense of confidence that if I just dig down deeply enough into my “bag of...
Relevance: Today’s Critical Marketing Buzzword
For the past several years, those in my profession have focused heavily on “trust marketing” as the linchpin of customer engagement and retention. In other words, trust in a particular brand’s authenticity and integrity is the primary driver of that brand’s ultimate...
Referrals: The Obvious Marketing Tool We Sometimes Forget
Most businesses are so busy trying to get new clients or customers on their own that they tend to forget about the importance of utilizing their referral networks. Research shows that referrals are one of the top ways of acquiring leads and new business. Even those...
How to Best Follow Up With Former Customers and Prospects
A challenge for many businesses is how to best pursue your most desirable prospects and/or former customers without being a pest! First, let’s define a “good prospect.” For many companies, this would be a past customer or client. You don’t have to go from “cold to...
Media Training- Who Needs It?
Most business leaders need to understand – at least at a basic level – how to talk to the news media in both positive and negative situations. Refusing to comment when media attention comes your way is simply not an option. You need to be able to successfully navigate...
Ackermann Marketing & PR Named One of Newsweek’s Best PR Firms in America and Only Firm in Tennessee Recognized for Crisis, Issues & Change Communications
Ackermann Marketing & PR has been named to the “America’s Best PR Firms 2024” list by Newsweek magazine. The Knoxville-based agency has been serving businesses and organizations from around the world for the past 42 years, providing innovative, strategic marketing...
Integrity Is the Name of the Game
What do customers want more than anything else from the people and the companies they choose to do business with? I believe they want to be associated with and to buy things from people of high integrity. So, what does that really mean? Integrity means more than...
How Will AI Affect the World of Marketing and Communications?
Artificial Intelligence (AI) is shaking up every industry, and marketing communications is certainly no exception. Because communications reaches into every enterprise and impacts how we all do business at multiple levels, AI is increasingly at the center of...
When Is Competition Good?
In our business, we spend a lot of time helping companies determine what their competitive differentiators are. What are their competitive advantages? How do they position themselves as being different and better than other businesses in their space? And how do...
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